COVID-19 FAQ

 

We are doing everything we can to help keep all of our climbers safe during the pandemic.

We have put together a List of Frequently Asked Questions that will hopefully help.


Due to Tier 4 Restrictions the Centre is Currently Closed


What will your opening hours be?

12pm-10pm Monday to Friday

10am-6pm Saturday and Sunday

Do I Have to Wear a Mask?

Not when you are climbing, however we are asking people to wear a mask in the reception and communal areas of the centre in line with guidance from the ABC 

Do I have to book?

Yes, we now require any customers climbing at Flash to book a 2 hour session in advance through our website before coming in to the centre. This is to ensure we can limit the number of customers in the building at any one time and apply safe social distancing measures.  

Book your slot here

 

What do I do when I get there?

Please enter through the large shutter at the front of the building.  Customers must also wash their hands and sanitise upon entry using the facilities provided.

 

Are new climbers welcome?

YES!  However you must remember to complete your pre-registration form before you come to the centre.

 

How are we enforcing social distancing?

Government guidelines allow one person per 9sqm of floor space and we could conformably fit 60 people in the centre.  However we have reduced capacity to 30 to ensure all of our customers get ample space to enjoy their climb.  We will not be able to accept groups of over 6 in the centre in line with the new guidance.

How often should I clean my hands?

We have set up designated hand sanitising stations throughout the centre, we encourage customers to use these as often as possible.

If I was registered before the centre closed, do I still need to fill in an online waiver?

Yes, we have implemented a new waiver as recommended by the ABC that will last 3 years so will need all climbers to complete this for their first visit back.

Is kit hire still available?

Climbing Shoes are still available to rent out and these are thoroughly disinfected after each use filling our governing bodies guidance.

Can I bring my kids?

One adult is able to supervise a maximum of two people at any one time, providing they are from the same social bubble. 

What do I do when I leave the centre?

First and most importantly wash your hands, use the gels provided too. Make sure you let us know that you are leaving so we can check you out of the centre to allow us to Track & Trace

Please check this page regularly as our policies may change to stay inline with future Government Guidelines.